FAQ

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Find answers to some of the most common questions about Dearly Tomorrow, including orders, shipping, sizing, returns and product care.

Orders & Delivery

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50.

No discount code is required. Free shipping is automatically applied at checkout when your order qualifies.

For orders under $50, applicable shipping costs are calculated and displayed at checkout based on your delivery location.

How long will my order take to arrive?

Your order is made to order, which means it needs to be produced before it is shipped.

Orders are typically processed within 2–5 business days. Including processing and shipping, standard delivery is generally estimated at:

United States: 7–10 business days
Canada: 8–12 business days
Europe: 8–12 business days
Rest of World: 10–15 business days

These estimated delivery times include both order processing and shipping.

Please note that these are estimated delivery times and not guaranteed delivery dates. Most orders are expected to arrive within the estimated timeframe, although occasional delays may occur due to high order volumes, holidays, carrier delays, customs processing, weather or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a tracking number by email so you can follow your package.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after your package has been handed over to the carrier.

If you have not received tracking information after the expected processing period, please contact us at info@dearlytomorrow.com.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at info@dearlytomorrow.com with your order number.

Because our products are made to order, production may begin shortly after an order is placed. We therefore cannot guarantee that changes or cancellations will be possible once production or fulfillment has started.

We will always make reasonable efforts to accommodate your request where possible.

Any statutory cancellation or withdrawal rights you may have under applicable law remain unaffected.

What happens if I entered the wrong shipping address?

Please contact us as soon as possible at info@dearlytomorrow.com if you notice an incorrect shipping address.

If your order has not yet entered production or fulfillment, we may be able to update the address.

Once an order has entered production or has been shipped, we cannot guarantee that the shipping address can be changed.

Please carefully review your shipping information before completing your purchase.

My tracking says my order was delivered, but I haven't received it. What should I do?

First, please check:

Around your property.
Your mailbox or usual delivery location.
With neighbors or other household members.
Whether the carrier left the package in a safe location.

You should also check the tracking information for any additional delivery details.

If you still cannot locate your package, contact us at info@dearlytomorrow.com with your order number and tracking information, and we will help you investigate the issue.

Products & Sizing

How do your products fit?

Our products are designed with everyday comfort and a relaxed, effortless aesthetic in mind.

Because fit can vary depending on the specific product, we recommend checking the Size Guide on the product page before placing your order.

If you are between sizes, consider your preferred fit when choosing your size.

How do I choose the right size?

The best way to choose your size is to compare the measurements provided in our Size Guide with a similar garment that already fits you well.

If you are unsure which size to choose, you can contact us at info@dearlytomorrow.com and we will do our best to help.

Will the colors look exactly like they do on my screen?

We make every effort to display our products as accurately as possible.

However, colors may appear slightly different depending on your monitor, phone, tablet, screen settings and lighting conditions.

Small differences in color representation do not necessarily indicate a defect.

How should I wash and care for my Dearly Tomorrow products?

For the best results, always follow the care instructions shown on the garment's care label.

As a general guideline:

Wash according to the recommended temperature on the care label.
Turn garments inside out when appropriate.
Avoid unnecessarily high heat.
Do not use harsh cleaning methods unless specifically recommended.
Follow the specific care instructions provided for your product.

Proper care can help preserve the garment's fit, fabric and print over time.

Returns & Refunds

What is your return policy?

We offer a 30-day return period for eligible products.

Items generally need to be:

Unworn.
Unwashed.
In their original condition.
Free from damage caused by the customer.

Some products or circumstances may be excluded from our commercial return policy where permitted by law.

For complete information, please visit our Returns & Refunds page.

Nothing in our return policy limits any mandatory consumer rights that apply to you under applicable law.

How do I start a return?

Please contact us at info@dearlytomorrow.com before sending anything back.

Include your:

Order number.
Name.
Reason for the return.
Any additional information requested by our customer service team.

We will provide you with the relevant return instructions.

Please do not send a return to an address unless we have specifically instructed you to do so.

Who pays for return shipping?

For voluntary returns, the customer is responsible for the return shipping costs.

Dearly Tomorrow does not cover or reimburse the cost of shipping an item back to us for a voluntary return.

If you received a faulty, damaged or incorrect item, please contact us before returning it. We will review the issue and provide an appropriate solution in accordance with applicable law.

When will I receive my refund?

Once your returned item has been received and inspected, we will process the applicable refund as soon as reasonably possible.

The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Where applicable law provides a specific refund deadline, we will comply with that deadline.

What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order.

Please contact us at info@dearlytomorrow.com and include:

Your order number.
A description of the issue.
Clear photographs of the product.
Photos of the packaging if relevant.

Please keep the product and packaging until we have reviewed your request.

We will assess the issue and, where appropriate, arrange a replacement, refund or another suitable solution in accordance with applicable law.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout.

Payment options may vary depending on your location, device and other factors.

All payments are processed through secure payment services.

Is my payment information secure?

We use established payment processing services to process payments securely.

Your payment information may be handled directly by the relevant payment provider in accordance with its own security practices and privacy policy.

For more information about how we handle personal information, please see our Privacy Policy.

International Orders

Do you ship internationally?

Yes. We ship to a range of destinations outside the United States.

Available destinations and shipping costs are displayed at checkout.

Delivery times can vary depending on the destination and may be affected by customs processing or other factors outside our control.

Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Customs rules and fees vary by country, so we recommend checking your local requirements before placing an international order.

Customer Support

How can I contact Dearly Tomorrow?

We're happy to help with questions about your order, products, sizing, shipping, returns or anything else related to Dearly Tomorrow.

You can contact us at:

Email: info@dearlytomorrow.com

You can also visit our Contact Us page to send us a message.

We aim to respond to customer inquiries within 1–2 business days.

I still have a question. What should I do?

No problem.

If you couldn't find the answer you're looking for, contact us at info@dearlytomorrow.com and our customer care team will be happy to help.

We're here to help.

Last updated: September 9, 2026