Returns & Refunds

Last updated: September 9, 2026

At Dearly Tomorrow, we want you to feel confident when ordering from us. If your purchase isn't quite right, we're here to help.

This Returns & Refunds Policy explains when you can return an item, how to start a return, who is responsible for return shipping costs, and how refunds are processed.

1. Our Return Policy

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must generally be:

Unworn and unused.
Unwashed.
In its original condition.
Free from stains, odors, damage or signs of wear.
Returned with any original packaging where reasonably possible.

Items that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by applicable law.

2. How to Start a Return

Before sending anything back, please contact us at:

info@dearlytomorrow.com

Please include:

Your full name.
Order number.
The item(s) you would like to return.
Reason for the return.

Our customer care team will review your request and provide you with the appropriate return instructions.

Please do not send your return to an address unless we have specifically provided that address to you.

3. Return Shipping Costs

For voluntary returns, the customer is responsible for all return shipping costs. Dearly Tomorrow does not cover or reimburse the cost of shipping an item back to us.

Any costs associated with returning an item, including postage, shipping fees, customs charges or other applicable return-related costs, are the responsibility of the customer unless otherwise required by applicable law.

Original shipping costs paid at the time of purchase are generally non-refundable for voluntary returns, except where required by applicable law.

If you received a faulty, damaged or incorrect item, please contact us before returning it. We will review the issue and provide an appropriate solution in accordance with applicable law.

Important: Return shipping costs for voluntary returns are paid separately by the customer directly to the shipping carrier or return service and are not covered by Dearly Tomorrow.

4. Items That Cannot Be Returned

Certain items may not be eligible for our standard commercial return policy where permitted by law.

This may include:

Items that have been worn or washed.
Items damaged after delivery through customer use or improper care.
Items with significant stains, odors or other signs of use.
Items altered or modified after delivery.
Items returned after the 30-day return period.

Important: Nothing in this section limits any statutory rights you may have under applicable consumer protection law.

5. Made-to-Order Products

Many Dearly Tomorrow products are made to order.

This means that a product may be produced specifically after you place your order.

Made-to-order status does not, by itself, remove any return, cancellation, withdrawal, refund or other consumer rights that apply to you under applicable law.

Our 30-day commercial return policy applies to eligible products subject to the conditions outlined above.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or contains the wrong item, please contact us at info@dearlytomorrow.com as soon as reasonably possible.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the item.
Photographs of the packaging, if relevant.

Please keep the item and its packaging until we have reviewed your request.

Depending on the circumstances and applicable law, we may offer a replacement, refund or another appropriate remedy.

You should not return a faulty, damaged or incorrect item until we have provided you with return instructions, unless otherwise required by applicable law.

7. Refunds

Once your returned item has been received and inspected, we will process the applicable refund as soon as reasonably possible.

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Where applicable law provides a specific refund deadline, we will comply with that deadline.

8. When Will I Receive My Refund?

After your return has been received and approved, we will process the applicable refund as soon as reasonably possible.

Once processed, your payment provider or bank may require additional time before the funds appear in your account.

If you believe your refund has been processed but you have not received it after a reasonable period, please contact us at info@dearlytomorrow.com.

9. Partial Refunds

In certain circumstances, a partial refund may be appropriate, including where an item has reduced value due to handling beyond what is reasonably necessary to inspect the product.

Any reduction in the refund amount will be handled in accordance with applicable law.

10. Exchanges

We do not guarantee direct exchanges for a different size, color or product.

If you need a different size or product, you may need to return the original item and place a new order.

Please contact info@dearlytomorrow.com before returning an item if you would like to request an exchange, and we will let you know what options are available.

11. Returns That Do Not Meet Our Requirements

If a returned item does not meet the requirements of our commercial return policy, we may contact you regarding the available options.

Depending on the circumstances, the item may be returned to you and additional shipping costs may apply.

This section does not affect any mandatory consumer rights that apply to you.

12. International Returns

Customers returning orders from outside the United States may be responsible for return shipping costs and any applicable customs, duties or other charges, unless the return relates to a faulty, damaged or incorrect item or applicable law provides otherwise.

International returns may take longer to reach us due to customs and international transportation.

13. Statutory Consumer Rights

Our 30-day commercial return policy is in addition to, and does not replace, any mandatory consumer rights you may have under applicable law.

Depending on your country or jurisdiction, you may have additional rights relating to cancellation, withdrawal, defective products, refunds or legal guarantees.

For example, consumers in the European Union may have a statutory right to withdraw from certain online purchases within 14 days, subject to applicable legal exceptions.

Where applicable, we will honor these statutory rights regardless of the conditions of our voluntary 30-day return policy.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

Dearly Tomorrow
Email: info@dearlytomorrow.com

Please include your order number whenever you contact us about an existing order so that we can assist you as efficiently as possible.

We aim to respond to customer inquiries within 1–2 business days.

Last updated: September 9, 2026